RETURNS & STORE CREDIT
IF YOU WOULD LIKE TO REQUEST AN EXCHANGE OR STORE CREDIT, PLEASE NOTE THAT ALL RETURNS MUST BE INITIATED WITHIN 10 DAYS OF YOUR DELIVERY DATE.
RETURNS INITIATED AFTER THIS WINDOW WILL NOT BE ELIGIBLE FOR STORE CREDIT OR EXCHANGE.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM(S) MUST BE UNUSED, IN THE SAME CONDITION THAT YOU RECEIVED IT, IN THE ORIGINAL PACKAGING, IN RESELLABLE CONDITION.
IF AN ITEM IS LISTED AS FINAL SALE, IT IS EXCLUDED FROM BEING RETURNED.
HOW TO COMPLETE YOUR RETURN (IF APPLICABLE)
TO INITIATE A RETURN, PLEASE EMAIL US AT BANYAGA@BANYAGAOFFICIAL.COM YOUR ORDER NUMBER AND PROOF OF PURCHASE TO REQUEST A RETURN LABEL.
STORE CREDIT (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, YOU WILL RECEIVE AN EMAIL NOTIFICATION REGARDING THE APPROVAL OR REJECTION OF YOUR STORE CREDIT.
IF APPROVED, YOUR STORE CREDIT WILL BE PROCESSED TO YOUR BANYAGA CUSTOMER ACCOUNT WITHIN 5–10 BUSINESS DAYS.
PLEASE NOTE: ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.
EXCHANGES (IF APPLICABLE)
IF YOU NEED TO EXCHANGE YOUR ITEM PLEASE CONTACT US AT BANYAGA@BANYAGAOFFICIAL.COM WE WILL GUIDE YOU THROUGH THE PROCESS.
FOR WEEKEND INQUIRIES, KINDLY ALLOW TIME FOR A RESPONSE THE FOLLOWING MONDAY.
