Delivery & Return
Processing Time: Orders are processed within 1-2 business days.
- Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information.
- International Shipping: Available to select countries. Delivery times vary; additional customs fees may apply.
Returns Policy:
- Eligibility: Returns accepted within 30 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached.
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Return Process:
- Contact our customer service at banyaga@banyagaofficial.com to initiate a return.
- Include your order number and reason for return.
- You will receive a return authorization and instructions on where to send your item.
- Refunds: Refunds will be processed within 7-10 business days after we receive your returned item. Original shipping costs are non-refundable.
- Exchanges: If you need a different size or color, please return the original item and place a new order.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
For further assistance, please contact our customer service team at banyaga@banyagaofficial.com